SHIPPING AND RETURNS

Our Shipping & Return Policy

Brown Wooden Framed Gold Open Printed Decorative Signage

Shipping Policy


Origin will always do it’s best to ensure that your products arrive in a safe and timely manner. All parcels are shipped safely and discreetly in unmarked packages that do not denote the contents.

Packages will be wrapped in a plastic tear proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.

If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.

All Origin orders are shipped via Texas Post Xpresspost, which is secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course action including replacement of the order, or reimbursement in the form of store credit.

We do not accept returns. All sales are final.

Origin will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Origin reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.

Payment & Refund Policy

Refund Policy

Origin takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our management team will review each issue on an individual basis to determine the best possible resolution. If we determine that a refund is necessary, all reimbursements will be issued in the form of store credit.

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.

If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.

Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one time if the credit is not used in full, the remaining credit becomes void and Origin will be unable to reissue a new coupon code for the remaining balance.